ServiceNow presents “The Work Survey”- Germany : Skepticism about remote work, but investing in…

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ServiceNow presents “The Work Survey”- Germany : Skepticism about remote work, but investing in…

ServiceNow presents “The Work Survey”- Germany : Skepticism about remote work, but investing in innovation and technology gives hope

The Work Survey by ServiceNow — A quantitative assessment on the impact of COVID-19 on innovation, business and the future of work

ServiceNow (NYSE: NOW), the leading company for digital workflows, with offices and team in Frankfurt, announces the results of the German “The Work Survey”.

The study is one of the most comprehensive global surveys currently available on the market and looks at the new ways of working that will continue to exist after the Covid-19 pandemic and how both managers and employees imagine the new future. The key results: Managers and employees in Germany agree that their company has been able to transform work processes faster than expected thanks to the use of technology. German companies want to invest the capital that has been freed up mainly in the digital transformation, so Germany is at the top in a European comparison.

“The dramatic shift towards a digital world of work has shown what the future of work looks like,” said Bill McDermott, CEO of ServiceNow. “Digital workflows are the prerequisite for a company in the 21st century. There is no going back. The digital transformation will continue to accelerate. New ways of working will become the norm. We are at the beginning of an unprecedented wave of workflow and workplace innovations. “

Detlef Krause, VP and General Manager Germany of ServiceNow, adds: “Covid-19 has changed companies all over Europe at a pace that we have never seen before and, to be honest, many — even in Germany — not once thought possible. We are moving towards a world of work that will be shaped by hybrid work models, and the decisive steps must now be taken for this. ”

The most important results of the study:

New forms of work: 90% of executives in Germany say that the pandemic has closed their company Rethinking caused. The global study also came to this conclusion. 82% of German workers think that their company has created better working methods since the beginning of the crisis.
Rapid transformation: 88% of managers and 85% of employees in Germany state that their company has switched to new ways of working faster than they thought possible. This shows that both managers and employees are pleasantly surprised by the rapid change in their company.

Digital transformation is a top priority: For 88% of respondents from Germany, Covid-19 has reduced operating costs. Executives are of the opinion that this should invest in digital transformation (70%) in particular. This puts Germany at the top of the country comparison, followed by France (54%) and the Netherlands (54%).

Change is difficult: Over half of the employees (57%) want to keep the new way of working. Not so with the executives: 45% state that they want to return to the usual work processes before the Covid-19 pandemic.

Digital Disadvantage and Lack of Seamless Systems

Businesses have adapted quickly to new conditions, but still need to do more to keep up the pace. Almost half of managers (46%) and more than half of employees (54%) believe that the transition to the new normal will be even more difficult than the ad hoc transformation at the start of the lockdown. This opinion is shared by study participants across Europe.

The challenge is compounded by the fact that most companies are digitally disadvantaged. Almost all executives surveyed (96%) admit that they still have offline workflows such as approving documents, reporting security incidents, and technology support requests. Progress has been made, but after months of working from home, 66% of executives and 61% of employees say their employer still does not have a fully integrated system for managing digital workflows.

Concerns about remote work

Almost all study participants in Germany are convinced that remote work not only brings many advantages but also some challenges. Both managers (95%) and employees (76%) in Germany expressed concern about how remote work will affect the further development of the company. According to the findings of the study, the greatest concerns, but also advantages of the modern form of work, depend on where the work is carried out.

Executives are most concerned about the output delays in the delivery of a product or service (56%) while employees are most concerned about the input — lack of collaboration between business units (45%).
Workers in Germany (59%) say that they benefit most from the time saved by not commuting or commuting to work. On the other hand, executives (60%) believe that better use of technology to increase efficiency is the greatest benefit for their teams.

“The challenge for German companies will be to reconcile the immediate need for business continuity with the personal needs of employees. It is important to ensure that both are digitally ‘fit’ for the upcoming wave of change. The study shows that executives in Germany have recognized that they can eliminate and reduce concerns on both sides about the ‘New Normal’, in particular by investing in seamless digital transformation. The smart investment in digital, seamless processes and workflows must now become a top priority. Only then can companies survive the next business interruption and offer employees a modern, attractive workplace, ”says Detlef Krause.

Conclusion: The digital transformation must not be an ad hoc task

New systems developed and immediately implemented as a result of the lockdown have created new and better ways of working for the majority of businesses. However, most executives and employees believe that key business functions (such as customer service, HR, and finance) would not be able to adjust within 30 days if they were to fail again. This illustrates the necessity and the opportunities of digital, seamless workflows. The digital transformation must not be an ad hoc task. Companies must invest sustainably in agile and resilient corporate structures and technologies that adapt flexibly to changes. This is the only way for the C-Suite to regain employee trust and enable security and productive work in the Covid economy.

Further information and results of The Work Survey can be found here:


ServiceNow presents “The Work Survey”- Germany : Skepticism about remote work, but investing in… was originally published in FrankfurtValley on Medium, where people are continuing the conversation by highlighting and responding to this story.

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